KYC Level 2 verification(Proof of address)
Submitting proof of address is mandatory for KYC Level 2 to enhance account security and meet regulatory requirements. Please refer to the instructions below to complete the process.
Required Documents
Please submit one of the following documents:
• Utility bill (electricity, water, gas, etc.) • Bank/card statement • Government-issued proof of residency • Tax bill • Internet or telecom bill
⚠️Notice • The document must have been issued within the last 3 months. • The document must clearly display your full name, residential address, date of issue, and the issuing organization's official logo or identifiable information. • Please upload an original file or a scanned copy in PDF, JPG, or PNG format. Screenshots will not be accepted. • Envelopes, handwritten notes, or documents showing only an address without issuer verification will not be accepted. |
How to Complete KYC Level 2 Verification
1. Log in using the PC or mobile app.
2. Go to [Profile] dropdown and click KYC [Complete] badge on the main homepage.
3. Click the [Verify] button of KYC Level 2 on the ID verification page.
4. Upload the required documents and click the [Submit] Verification button
5. Once submitted, your verification will typically be reviewed and completed within 1–3 business days.
FAQs for KYC level 2
Q1. My address has recently changed. A2. If your address has changed, please submit a recent document showing your updated address.
Q2. Can the name on my KYC Level 1 identity document and Level 2 proof of address be different? A2. No. If the name or other personal information in your KYC Level 1 and Level 2 documents do not match, your Level 2 verification may be rejected, or your entire KYC process may need to be reset.
Please contact us via the Customer Center if you have legally changed your name or updated other key personal details. After confirming your inquiry, we will guide you through resetting your KYC verification so you can resubmit with the updated information. |