Malaysian exchange Hata raises $4.2M

Coinone reports decline in customer inquiries due to improved user convenienceKorean crypto exchange Coinone revealed on Tuesday (local time) that the number of customer inquiries sent to its support center has nearly halved since it began introducing various updates to boost user convenience in the second quarter of this year. The exchange explained that it has been consistently collecting and analyzing customer feedback and then applying these insights to enhance its products and services.Photo by Petr Macháček on UnsplashTaking initiative to improve user experienceA recent analysis of voice of the customer (VOC) data collected by the support center up until this year’s third quarter showed that the overall volume of inquiries began to decrease in Q2, and the total number of inquiries in Q3 subsequently decreased by 24.7% compared to Q2. Notably, in September, the inquiries decreased by a whopping 45.5% compared to April. This translates to an average monthly decrease of about 11%.This trend can be attributed to ramped-up efforts for product convenience starting in Q2, which has had a positive impact on reducing customer inquiries. Earlier in May, during a short period of transition when Coinone changed its affiliated bank from Nonghyup Bank to KakaoBank, the exchange released notices with relevant information regarding transactions, deposits and withdrawals that made it easier for customers to navigate the transition. The number of related inquiries subsequently decreased by 86%.Furthermore, in June, queries regarding password recovery and mobile device authentication reset decreased by 58% and 65%, respectively, after Coinone provided simple guidelines for inactive customers to reset their passwords without having to contact the support center. Submissions to the support center for assistance with fiat deposits and withdrawals also dropped after the exchange added Naver as a channel for two-factor authentication (2FA) to its account setup system.Additional updatesOther noteworthy updates include the Coinone app version 3.0, which came with a new updated interface with five tabs — transactions, trading prices, charts, market prices and other information — for users to explore.

Having introduced its swift licensing process late last year, Hong Kong's Securities and Futures Commission (SFC) has extended access to the process to all new virtual asset trading platform (VATP) applicants. In a statement published on its website on Jan. 16, the regulator outlined that it is extending the swift licensing process to new applicants. Back in December, the SFC approved licensing relative to four exchanges under the expedited process. Those additions included Accumulus GBA Technology Co., DFX Labs Company, Hong Kong Digital Asset EX and Thousand Whales Technology (BVI).Photo by Ruslan Bardash on UnsplashSeven licensed VATPsThat has brought the total number of licensed exchanges to seven, as HashKey, OSL and HKVAX were the first exchanges to be approved. In November, fifteen licensing applications relative to virtual asset platforms, had been pending. According to SFC CEO Julia Leung, the regulator had hoped to issue licenses to eleven VATPs by the end of 2024.  The new expedited process requires applicants to “implement their policies, procedures, systems and controls before conducting an external assessment on these measures.” The regulator decided to extend the swift licensing process due to the effectiveness of the SFC’s engagement with other applicants, relative to the regulatory standards being put in place, implemented through on-site inspections being carried out. Fostering a healthy ecosystem Commenting on the development, Dr. Eric Yip, the SFC’s Executive Director of Intermediaries, stated:“The SFC is committed to fostering a healthy ecosystem and a robust regulatory framework for the development of virtual assets in Hong Kong. With the new approach, we will enhance our collaboration with VATP applicants, providing them with constructive and timely feedback, thereby enabling fully compliant VATPs to bring their services to investors more swiftly.” While the regulator is awarding licensing on an expedited basis through the swift licensing process, licensing is conditional. The VATP can operate on a restricted scope of business once it has completed rectification actions following feedback provided by SFC inspectors.  In October Yip outlined the SFC’s plans to create a consultative panel consisting of senior management executives from licensed VATPs. The objective of the panel is to gather feedback and concerns from licensees, adjusting the regulatory framework where deemed appropriate, relative to that feedback. Commenting on the initial introduction of the expedited approval system last December, Yip stated: “We have been proactively engaging with VATPs’ senior management and ultimate controllers, which helps drive home our expected regulatory standards and expedite our licensing process for VATPs. We aim to strike a balance between safeguarding the interests of investors and facilitating continuous development for the virtual asset ecosystem in Hong Kong.” The Hong Kong government has also been working towards incorporating a stablecoin bill, which will establish a regulatory framework with regard to fiat-referenced stablecoins. The SFC also intends to introduce licensing for crypto custodians in 2025.

The blockchain network underpinning Bitcoin, the world’s largest cryptocurrency, requires an energy volume comparable to the annual consumption of Thailand. According to Digiconomist’s Bitcoin Energy Consumption Index, the protocol utilized roughly 204.44 terawatt-hours (TWh) of electricity between Nov. 18, 2024, and Nov. 18, 2025.Photo by Fré Sonneveld on UnsplashFiscal losses drive Malaysian oversightAmid these intense energy demands, Malaysia’s primary electricity utility has recorded substantial financial impairments attributed to illicit activities. Tenaga Nasional Bhd (TNB) reported losses totaling 4.57 billion ringgit ($1.1 billion) from illegal crypto-mining operations over a five-year span. In a Nov. 19 report by The Edge Malaysia, the Ministry of Energy Transition and Water Transformation (Petra) disclosed these figures to parliament, specifying that the unauthorized mining occurred at 13,827 locations between 2020 and August of this year. To counter these infractions through regulatory channels, Petra has formed a special committee scheduled to convene before year-end. This body aims to recommend enhancements to the Electricity Supply Act, which currently delineates penalties based on the offender's classification. Domestic violators face fines ranging from 1,000 to 50,000 ringgit ($240 to $12,000), imprisonment of up to one year, or both. Penalties escalate for non-domestic entities, involving fines between 20,000 and one million ringgit ($480 to $240,000) and potential prison terms of up to five years. Despite these provisions regarding electricity theft, a specific legal code regulating the act of crypto mining remains absent, creating a jurisdictional void. International bans and grid reallocationStrategies to curtail electricity usage by crypto miners are becoming evident elsewhere in Southeast Asia as well. Laotian Deputy Energy Minister Chanthaboun Soukaloun told Reuters last month that the nation intends to suspend electricity supplies to crypto miners by early 2026. He cited the sector's minimal economic contribution and low job creation as primary factors. Consequently, the state plans to redirect power to high-priority sectors, including AI data centers, metals processing, and electric-vehicle manufacturing. Parallel restrictions are emerging globally. In October, the government of British Columbia enacted a permanent prohibition on new BC Hydro connections for crypto miners to safeguard the Canadian province’s energy reserves. Officials pointed to the industry’s "disproportionate energy consumption and limited economic benefit" as the rationale for the policy. The debate over thermal innovationConversely, some enterprises are exploring methods to capture thermal output from Bitcoin mining to heat residential and commercial properties. If viable, such repurposing could utilize the considerable thermal byproducts of mining. A K33 Research study cited by CNBC indicates the industry generates roughly 100 TWh of heat annually, a figure sufficient to warm the entirety of Finland. However, industry consensus on the feasibility of these applications remains elusive. Proponents suggest that mining infrastructure could be situated in proximity to heat consumers. Skeptics, however, contend that the reliance on application-specific integrated circuit (ASIC) chips makes this impractical, arguing that the technical difficulty of mining a block renders household participation unfeasible. Despite these differing views, the concept continues to attract attention as a potential avenue for innovation in energy distribution. As jurisdictions like Malaysia and British Columbia tighten regulatory oversight, the cryptocurrency sector faces mounting pressure to address its energy footprint. The divergence between government restrictions and industry-led efficiency proposals underscores the complex relationship between digital asset infrastructure and global energy resources. Given the shifting landscape of policy and technology, the outlook for sustainable large-scale crypto mining remains uncertain, as governments weigh energy demands against economic benefits and the industry searches for more efficient ways to operate.