South Korea Introduces ABLE Alliance for Blockchain Advancement and Collaboration

Coinone reports decline in customer inquiries due to improved user convenienceKorean crypto exchange Coinone revealed on Tuesday (local time) that the number of customer inquiries sent to its support center has nearly halved since it began introducing various updates to boost user convenience in the second quarter of this year. The exchange explained that it has been consistently collecting and analyzing customer feedback and then applying these insights to enhance its products and services.Photo by Petr Macháček on UnsplashTaking initiative to improve user experienceA recent analysis of voice of the customer (VOC) data collected by the support center up until this year’s third quarter showed that the overall volume of inquiries began to decrease in Q2, and the total number of inquiries in Q3 subsequently decreased by 24.7% compared to Q2. Notably, in September, the inquiries decreased by a whopping 45.5% compared to April. This translates to an average monthly decrease of about 11%.This trend can be attributed to ramped-up efforts for product convenience starting in Q2, which has had a positive impact on reducing customer inquiries. Earlier in May, during a short period of transition when Coinone changed its affiliated bank from Nonghyup Bank to KakaoBank, the exchange released notices with relevant information regarding transactions, deposits and withdrawals that made it easier for customers to navigate the transition. The number of related inquiries subsequently decreased by 86%.Furthermore, in June, queries regarding password recovery and mobile device authentication reset decreased by 58% and 65%, respectively, after Coinone provided simple guidelines for inactive customers to reset their passwords without having to contact the support center. Submissions to the support center for assistance with fiat deposits and withdrawals also dropped after the exchange added Naver as a channel for two-factor authentication (2FA) to its account setup system.Additional updatesOther noteworthy updates include the Coinone app version 3.0, which came with a new updated interface with five tabs — transactions, trading prices, charts, market prices and other information — for users to explore.

Beijing-based cryptocurrency mining firm Bitmain has reportedly violated tax regulations in China, with local authorities imposing major fines. According to the reports, Bitmain has failed to pay personal income taxes amounting to $2.4 million, which has led to a penalty of $3.7 million from the Beijing Municipal Office of the State Administration of Taxation. Leading mining equipment manufacturerBitmain Technologies is one of the biggest cryptocurrency mining equipment firms in the world, established in 2013. The company is renowned for its reputation as a manufacturer of crypto mining equipment and solutions. Reports suggest that Bitmain was compelled to end its operations in China in October 2021 as a direct result of the blanket ban on cryptocurrencies that was issued by the Chinese government in September 2021.However, despite these regulatory challenges and the bear market in the cryptocurrency industry in 2022, the company has reportedly continued to achieve success in its business. Bitmain’s latest Antminer product sold out within a minute in December, despite the declining profitability of cryptocurrency mining. On Tuesday, it emerged that North American crypto miner CleanSpark had acquired 45,000 Bitmain Antminers, doubling its mining capacity.The company’s founder, Jihan Wu, established a $250 million fund in September 2022 to help the mining industry during the difficult crypto winter. Following his departure from Bitmain in 2021, Wu established Bitdeer, a new cryptocurrency mining company that served as a spin-off of Bitmain. Crypto crackdownThe fine imposed on Bitmain highlights the continued scrutiny of the crypto industry in China. The country has taken steps to crack down on the crypto market, particularly going after the mining industry. China has banned crypto mining, though it still takes place via underground operations. One major headline in recent weeks related to the fact that a former Chinese Communist Party (CCP) secretary helped a crypto mining operation operate. One China court also ruled that cryptocurrency mining affects the climate negatively.Despite the crackdown, China is making headway with its digital yuan, a central bank digital currency (CBDC). The country continues to run pilots for the CBDC, each more extensive than the last. As China’s digital yuan gains momentum, it has been speculated that the country may use it as a tool to further restrict the use of decentralized cryptocurrencies.Companies operating in China will have to keep a close eye on their operations, especially since the country does not take a favorable stance towards crypto. Hong Kong hubHowever, Hong Kong is opening up to the crypto industry and is attempting to become a crypto hub. The Hong Kong government recently launched a regulatory framework for crypto exchanges, making it easier for crypto businesses to operate within the city. This move has attracted a significant number of crypto firms to relocate to Hong Kong from mainland China.Bitmain’s $3.7 million fine imposed for violating tax regulations in China is a clear sign that the scrutiny of the crypto industry in the country is still prevalent. Despite the challenges and uncertainties, the company has continued to achieve success in its business, and the industry’s regulatory landscape is continuously evolving. Companies in China will have to ensure compliance with all relevant regulations, while also exploring opportunities to operate in crypto-friendly jurisdictions like Hong Kong.

One in every two South Koreans has experience investing in cryptocurrency, Herald Business reported, citing a recent survey. The findings from the Korea Financial Consumers Protection Foundation’s (KFCPF) 2025 Virtual Asset User Survey were presented at a financial academic conference in Seoul on Feb. 27. The survey showed that people in their 30s were more likely to have invested in cryptocurrency than any other age group. Participation also rose notably among women and older adults. In particular, the average investment amount among older investors increased by roughly 2.3 times compared with 2023.Photo by Precondo CA on UnsplashCryptocurrencies ranked second among preferred investment vehicles, trailing stocks but ahead of real estate and bonds. About half of crypto investors access exchanges at least three times a week, the survey found. Around 40% have used additional exchange services, including crypto lending. Investors with less than 1 million won ($680) in holdings accounted for 25.3% of respondents. They also accounted for a disproportionately large share of reported financial damages, including losses stemming from exchange bankruptcies or hacks. Many were found to invest without fully understanding the risks involved. Experts urge stronger investor safeguardsLee Jung-min, a researcher at the Korea Financial Consumers Protection Foundation (KFCPF), said there has been a recent increase in debt restructuring applications from investors overwhelmed by interest payments and loans tied to crypto trading. She called for stronger safeguards to curb excessive investment hype and restore market confidence, as well as clearer legal guidelines on how user assets should be returned in cases of exchange failures or hacks. Citing the foundation’s research, Lee said many small-scale investors—particularly those with less than 1 million won ($680) in holdings or those who relied on online trading tip groups—had suffered financial harm. With disputes over small transactions rising, she added that regulators are considering a binding dispute resolution framework for small claims that could eventually be extended to crypto trading. Kim Eun-mi of the Korea Inclusive Finance Agency (KINFA) warned that the crypto market’s high volatility and information gaps pose heightened risks to financially vulnerable groups. She underscored the need for stronger safeguards, similar to those in place for vulnerable borrowers in traditional finance, and added that greater transparency over how policy loan funds are used would help authorities determine whether such programs are being diverted into crypto investments. KINFA CEO Kim Eun-kyung added that while the number of crypto participants has surpassed 10 million, consumer protection measures have not kept pace with the market’s rapid growth. Experts are calling for stronger financial education for older adults with limited knowledge of digital assets and low-income young people. Jung Dae, head of the Korean Academy of Financial Consumers, said 2024 figures from the Seoul Bankruptcy Court show particularly high rates of personal rehabilitation and bankruptcy among people in their 50s and 20s, driven largely by failed post-retirement businesses in the former group and heavy spending on online gaming and crypto investments in the latter. He urged policymakers to pair targeted interventions with rigorous research.  Crypto complaints jumpComplaints related to cryptocurrency surged in South Korea last month, as Bitcoin fell about 45% below its October peak. Cases categorized as “virtual currency” jumped from just 68 in December to 2,054 in February—more than a 30-fold increase—and were 55.5 times higher than a year earlier, according to SBS Biz, citing data released Feb. 27 by the Korea Consumer Agency and the National Council of Consumer Organizations. Analysts said the spike in crypto-related cases was largely linked to a promotional campaign by a trading platform that changed the terms of its API-linked subsidy program midway, triggering a wave of investor inquiries. Meanwhile, a weekly survey of Korean investors conducted by CoinNess and Cratos points to deepening pessimism in the market. Just 10.3% of respondents expect Bitcoin to rise this week, down from 15.5% a week earlier, while 64.2%—up from 52.8%—predict further declines. More than 61% said they feel fearful or extremely fearful, and only 11.2% expressed optimism. Still, despite mounting bearish sentiment and online claims that the crypto boom is over, 60.9% said they see extreme pessimism as a potential buying opportunity.