Hong Kong spot BTC ETFs record second day of outflows

Coinone reports decline in customer inquiries due to improved user convenienceKorean crypto exchange Coinone revealed on Tuesday (local time) that the number of customer inquiries sent to its support center has nearly halved since it began introducing various updates to boost user convenience in the second quarter of this year. The exchange explained that it has been consistently collecting and analyzing customer feedback and then applying these insights to enhance its products and services.Photo by Petr Macháček on UnsplashTaking initiative to improve user experienceA recent analysis of voice of the customer (VOC) data collected by the support center up until this year’s third quarter showed that the overall volume of inquiries began to decrease in Q2, and the total number of inquiries in Q3 subsequently decreased by 24.7% compared to Q2. Notably, in September, the inquiries decreased by a whopping 45.5% compared to April. This translates to an average monthly decrease of about 11%.This trend can be attributed to ramped-up efforts for product convenience starting in Q2, which has had a positive impact on reducing customer inquiries. Earlier in May, during a short period of transition when Coinone changed its affiliated bank from Nonghyup Bank to KakaoBank, the exchange released notices with relevant information regarding transactions, deposits and withdrawals that made it easier for customers to navigate the transition. The number of related inquiries subsequently decreased by 86%.Furthermore, in June, queries regarding password recovery and mobile device authentication reset decreased by 58% and 65%, respectively, after Coinone provided simple guidelines for inactive customers to reset their passwords without having to contact the support center. Submissions to the support center for assistance with fiat deposits and withdrawals also dropped after the exchange added Naver as a channel for two-factor authentication (2FA) to its account setup system.Additional updatesOther noteworthy updates include the Coinone app version 3.0, which came with a new updated interface with five tabs — transactions, trading prices, charts, market prices and other information — for users to explore.

KT and Iron Mountain Forge Alliance to Propel Blockchain-Powered E-Document EcosystemSouth Korean telecommunications giant KT has entered into a strategic partnership with global information management company Iron Mountain to leverage blockchain technology in expanding the certified electronic document ecosystem.Photo by ron dyar on UnsplashFrom paper to digitalUnder this collaboration, KT and Iron Mountain will utilize the Korean telecom firm’s blockchain-based electronic document platform to digitize Iron Mountain’s physical documents. The partnership extends beyond digitization, with plans to explore diverse business prospects across various markets. It’s worth noting that Iron Mountain has an extensive global presence, operating across 54 countries.KT has been operating the Paperless platform since 2020, providing services such as contract writing, registered document delivery, and document storage. This initiative has been particularly beneficial for small and medium-sized enterprises, as well as sole proprietorship businesses, eliminating the need to establish individual systems.Asia-Pacific market as a priorityBoth companies are united in their objective to capture the Asia-Pacific market, a region where conventional paper documentation remains deeply ingrained. Given the extensive usage of paper documents in this market, the anticipated demand for digital transformation is substantial.Song Jae-ho, Vice President of KT’s AI/DX Convergence Business Division, emphasized the promising prospects of combining KT’s technological expertise with Iron Mountain’s global business capabilities. He highlighted the potential for a significant positive impact that their collaboration could bring to the global document market. Song expects the partnership will help KT position as a leader in driving digital transformation within the document management sector.Joyce Housien, Vice President of Commercial at Iron Mountain, echoed these sentiments, underlining the broader scope of their collaboration. She noted that their joint efforts are not only focused on achieving digital transformation within South Korea but also on generating new value within the wider Asian digital industry landscape.

Blockchain Experts from Ethereum, Solana, and More to Visit Seoul for Upbit D ConferenceDunamu, the fintech company operating South Korea’s leading crypto exchange Upbit, has unveiled the lineup of international speakers for the upcoming sixth annual Upbit D Conference (UDC). Scheduled to take place on November 13, the conference will bring together global blockchain specialists from notable projects like Ethereum and Solana to explore the latest trends and insights in the industry as well as future prospects.Photo by Terren Hurst on UnsplashThe roster of speakers includes renowned figures such as Tom Teman, Product Manager at Ethereum Foundation; Roger Ver, Founder of Bitcoin.com; and Wally Yu, Solutions Architect at Chainlink Labs. Korean speakers, such as Sehyeon Oh, Executive Vice President of telecommunications giant SK Telecom, are also set to attend.Empowering Korea’s blockchain landscapeSince its inception in 2018, UDC has grown to become Korea’s central blockchain conference. Conceived as a means to contribute to the domestic blockchain ecosystem without focusing on generating profit, the conference has consistently garnered praise for its in-depth presentations from global experts and a wide variety of sessions.Under the theme coined “All That Blockchain,” this year’s conference is open to anyone interested in blockchain, Dunamu said. The “D” in UDC stands for various keywords related to blockchain, including digital assets, decentralization, and developers. However, the focus of the conference has evolved beyond just technology, now encompassing areas such as policy, finance, technology, culture, and societal trends.Event detailsThe conference will be conducted in a hybrid — both online and offline — format, allowing a higher level of participation without the constraints of time and place. Though it will be hosted at the Grand Walkerhill Seoul hotel, anyone anywhere can tune in live through the official UDC YouTube channel. Simultaneous interpretation will also be provided in Korean and English.Dunamu will kick off registrations for both online and offline attendance starting from 10:00 AM KST on September 11. Due to the limited venue capacity, offline tickets will be available on a first come, first served basis.