Help Center Overview
For easier and safer trading, refer to the Help Center menu. The Help Center menu provides essential content for using the exchange and trading. It includes sections such as Notice, Help Center, FAQs, Trading Guide, and Crypto Glossary.
Help Center Overview
[PC]
When you hover your mouse over the Help Center in the top menu of the exchange, you can view the sub-menu options.
[App]
In the app, tap [Vierw More] to view all Help Center menu options.
Notice
You can find important information related to exchange operations.
Highlights include:
• Service and system-related announcements
• Notifications on coin istings and Delistings
• Information on events and promotions
Support Center
This is the official channel for handling customer inquiries. If you experience any issues while using the exchange, please don’t hesitate to contact us.
Key features:
• Search bar: Enter a keyword to quickly find related articles, announcements, FAQs, and more.
• Important announcements: Access critical platform updates here, including system maintenance schedules, feature changes, listing news, and more.
• Frequently Asked Questions (FAQ): Access instant information on common topics such as KYC verification, deposit methods, fund processing times, and additional services.
• Go to full FAQ button: Click here to view the full FAQ page for more questions and answers.
• Self-service: Access and manage essential features independently, including password updates, deposit records, withdrawal requests, coupon checks, and more.
• Chat/Contact menu: Our customer service team can be reached through multiple channels, such as live chat, dedicated 1:1 support, and Telegram assistance
💡 Tips for use: For faster support, please include screenshots and detailed descriptions of your issue when contacting us.
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Frequently Asked Questions (FAQ)
This section is designed to address frequently encountered questions and concerns, helping users efficiently locate relevant solution
Categories:
• Top Q&A
• Getting started guide
• Account management
• KYC and security
• Deposits & Withdrawals
• Offers and promotions
• etc.
Trading Guide
To accommodate both novice and seasoned traders, this page is structured into two key sections: Futures Trading Basics and Futures Trading Practice.
Highlights include:
• Futures Basics: Futures Basics introduces the fundamental concepts, terminology, and principles of futures trading for beginners.
• Step-by-Step Guide toFutures: This section provides practical, hands-on content that guides you through real trading methods, order examples, interface usage, and more.
💡Tips for use: For beginners, we recommend progressing through this guide gradually to build a solid understanding of trading.
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Crypto Glossary
A glossary page designed to help beginners grasp essential trading terminology with ease.
Examples of topics include: Blockchain, wallet, KYC, Staking, and more.
💡 Tips for use: • Refer to the crypto glossary when you come across unfamiliar terms. • Use the search bar to quickly locate specific keywords.
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