Banking Difficulties Remain in Hong Kong for Crypto Start-Ups

Coinone reports decline in customer inquiries due to improved user convenienceKorean crypto exchange Coinone revealed on Tuesday (local time) that the number of customer inquiries sent to its support center has nearly halved since it began introducing various updates to boost user convenience in the second quarter of this year. The exchange explained that it has been consistently collecting and analyzing customer feedback and then applying these insights to enhance its products and services.Photo by Petr Macháček on UnsplashTaking initiative to improve user experienceA recent analysis of voice of the customer (VOC) data collected by the support center up until this year’s third quarter showed that the overall volume of inquiries began to decrease in Q2, and the total number of inquiries in Q3 subsequently decreased by 24.7% compared to Q2. Notably, in September, the inquiries decreased by a whopping 45.5% compared to April. This translates to an average monthly decrease of about 11%.This trend can be attributed to ramped-up efforts for product convenience starting in Q2, which has had a positive impact on reducing customer inquiries. Earlier in May, during a short period of transition when Coinone changed its affiliated bank from Nonghyup Bank to KakaoBank, the exchange released notices with relevant information regarding transactions, deposits and withdrawals that made it easier for customers to navigate the transition. The number of related inquiries subsequently decreased by 86%.Furthermore, in June, queries regarding password recovery and mobile device authentication reset decreased by 58% and 65%, respectively, after Coinone provided simple guidelines for inactive customers to reset their passwords without having to contact the support center. Submissions to the support center for assistance with fiat deposits and withdrawals also dropped after the exchange added Naver as a channel for two-factor authentication (2FA) to its account setup system.Additional updatesOther noteworthy updates include the Coinone app version 3.0, which came with a new updated interface with five tabs — transactions, trading prices, charts, market prices and other information — for users to explore.

Binance announced on its blog on Sept 9 that its Indonesian subsidiary company, Tokocrypto, had secured a Physical Crypto Asset Trader (PFAK) license from the Southeast Asian country’s regulator, Bappebti. Compliant global growthThe company put itself forward as a candidate for licensing in 2019, and with the licensing award, it became the third crypto entity to be licensed. In its post on Binance Square, Binance claimed that the “PFAK license strengthens Tokocrypto’s position as a regulated and trusted platform in Indonesia's Web3 ecosystem.”  It called the five-year process “rigorous,” indicating that the license acquisition was critical not just for Tokocrypto but also relative to the overall development on Indonesia’s crypto and Web3 industry. The licensing now enables the company to trade as a fully authorized physical crypto asset trader in Indonesia. The licensing award comes just days after it was reported that Binance is inching ever closer to obtaining a full trading license in Kazakhstan, indicating that the company is expanding its global presence in a compliant manner. This development is likely to be significant for Binance and its subsidiary in terms of global growth efforts, given that a 2023 Chainalysis report found that ranked in terms of the pace of crypto adoption, Indonesia was placed seventh, making it an important market for the company.Photo by Fahrul Razi on UnsplashBinance CEO Richard Teng commented on the development, stating:“Binance is committed to fully supporting Tokocrypto in its mission to drive the growth of the Web3 ecosystem in the region.” Tokocrypto CEO Yadhono Rawis classed the company becoming “the third exchange to receive [a] PFAK license in Indonesia” as an important achievement in a “market which has 35 prospective crypto exchanges registered with Bappebti.”  Growing user-baseIn its Binance Square post, Binance also highlighted that Tokocrypto’s user base has now grown to 4.5 million users. Additionally, Tokocrypto is responsible for 43% of crypto trading within the Indonesian market in 2023, according to CoinGecko data. It’s understood that Binance has held a majority stake in Tokocrypto since a very early stage in the firm’s development.  Crypto tax revenue surgeRecently published data revealed that tax revenue generated through Indonesia’s crypto sector has surged. It appears that tax revenues have increased despite calls for the authorities to implement crypto tax policy reform. Earlier this year CoinDesk Indonesia speculated that high crypto taxation rates were responsible for a slump in crypto-related tax revenues. In March reports emerged that crypto transactions had increased by over 200%, with Tokocrypto’s Rawis attributing the uptick to a recovery in the Bitcoin unit price across all markets. In early 2025, it’s expected that crypto industry oversight will be transferred from Bappebti to the Financial Services Authority (OJK). With that, it’s thought that some changes may be made to how crypto-related taxes are applied.

Huobi Expands Crypto Trading Services in Hong KongHuobi, the Seychelles-headquartered prominent cryptocurrency exchange, is making strides in Hong Kong as its local subsidiary, Huobi HK, now offers crypto trading services to clients in the region.Following its expressed intention to apply for a virtual asset exchange license from the Hong Kong Securities and Futures Commission (SFC), Huobi HK has commenced providing crypto spot trading and virtual asset custody in Hong Kong. In order to comply with regulatory and anti-money laundering (AML) requirements, the exchange will collaborate with independent auditors, as announced by Huobi HK on Twitter.Photo by Shubham Dhage on UnsplashCrypto business licensingThis move aligns with the broader trend of crypto firms shifting their focus toward the East, where regulatory environments are becoming increasingly accommodative. A spokesperson for Huobi stated in a prepared statement: “Regulation of Web3 in Hong Kong will contribute to the widespread adoption of cryptocurrencies on a global scale.”Hong Kong, a Special Administrative Region under Chinese governance, recently introduced a regulatory framework for crypto exchanges, which took effect on June 1. Under these new regulations, retail investors in Hong Kong will be able to trade cryptocurrencies on licensed platforms, removing previous restrictions that limited trading to investors with portfolios exceeding HK$8 million (approximately $1 million).The new regulations impose requirements on virtual asset trading platforms to implement “suitable” onboarding processes and disclosures. Additionally, tokens must meet “minimum criteria” to ensure that “retail investors should be less prone to market manipulation.”Crypto sector interestHong Kong’s inviting regulatory landscape has already piqued the interest of crypto firms. The Greater China division of WeWork, a coworking provider, reported receiving 40 to 50 applications and inquiries from crypto businesses seeking to establish a presence in Hong Kong in recent months.Justin Sun, Tron founder and Huobi global adviser, drew parallels between the developments in Hong Kong and Beijing in a tweet, stating, “It is indeed fascinating to witness the Beijing government’s recent focus on Web 3.0, particularly considering the imminent June 1st developments in Hong Kong.” Sun added that this represents “a significant step towards recognizing the transformative potential of decentralized systems and blockchain-based solutions.”Huobi is actively involved in the development of Hong Kong’s Web3 ecosystem. In addition to its cryptocurrency trading license application, the firm became a significant contributor to Hong Kong’s first Web3 ecosystem fund during this year’s Hong Kong Web3 Carnival.HK Virtual Assets ConsortiumIn a separate announcement, Huobi disclosed that it has become the first member of the Hong Kong Virtual Assets Consortium (HKVAC), an organization dedicated to providing credit ratings for crypto asset exchanges and trading products. HKVAC, a collaborative effort between crypto industry players, including exchanges, institutional investors, and Hong Kong-licensed rating agencies, aims to enhance the security risk management capabilities of the crypto industry and assist authorities in establishing Hong Kong as a regional hub for virtual assets and digital finance.As a founding member of HKVAC, Huobi will serve as a reference point for the organization, leveraging its expertise in security technology and its compliance-oriented, standardized processes.