고객지원

Hello,
Please refer to the following information regarding the use of the Cashback Service.

Operating & Support Hours

• Operating Hours: 9:00 AM – 6:00 PM
• Customer support inquiries are handled sequentially during operating hours.
• Customer support is unavailable on weekends and public holidays.

Withdrawal Information

Withdrawals for exchanges other than Binance are available immediately upon request.

Binance Withdrawal Processing Hours

• Weekdays: 9:00 AM – 6:00 PM

Binance Withdrawal Processing Schedule

• Weekdays
  Withdrawal requests submitted after 6:00 PM will be processed sequentially starting from 9:00 AM on the next business day.
• Weekends
  Withdrawal requests submitted after 6:00 PM on Friday until 9:00 AM on Monday will be processed sequentially starting from 9:00 AM on Monday.

Additional Notes for Binance

• Binance UID verification and withdrawal processing are not available on weekends or public holidays.
• All related requests are processed sequentially on business days.

Thank you for your understanding.