South Korea weighs crypto’s role in law, debt relief, and payments

Coinone reports decline in customer inquiries due to improved user convenienceKorean crypto exchange Coinone revealed on Tuesday (local time) that the number of customer inquiries sent to its support center has nearly halved since it began introducing various updates to boost user convenience in the second quarter of this year. The exchange explained that it has been consistently collecting and analyzing customer feedback and then applying these insights to enhance its products and services.Photo by Petr Macháček on UnsplashTaking initiative to improve user experienceA recent analysis of voice of the customer (VOC) data collected by the support center up until this year’s third quarter showed that the overall volume of inquiries began to decrease in Q2, and the total number of inquiries in Q3 subsequently decreased by 24.7% compared to Q2. Notably, in September, the inquiries decreased by a whopping 45.5% compared to April. This translates to an average monthly decrease of about 11%.This trend can be attributed to ramped-up efforts for product convenience starting in Q2, which has had a positive impact on reducing customer inquiries. Earlier in May, during a short period of transition when Coinone changed its affiliated bank from Nonghyup Bank to KakaoBank, the exchange released notices with relevant information regarding transactions, deposits and withdrawals that made it easier for customers to navigate the transition. The number of related inquiries subsequently decreased by 86%.Furthermore, in June, queries regarding password recovery and mobile device authentication reset decreased by 58% and 65%, respectively, after Coinone provided simple guidelines for inactive customers to reset their passwords without having to contact the support center. Submissions to the support center for assistance with fiat deposits and withdrawals also dropped after the exchange added Naver as a channel for two-factor authentication (2FA) to its account setup system.Additional updatesOther noteworthy updates include the Coinone app version 3.0, which came with a new updated interface with five tabs — transactions, trading prices, charts, market prices and other information — for users to explore.

Crypto Trading Surges in South Korea While Global Trends DeclineDespite a global decrease in cryptocurrency trading on centralized exchanges, South Korea has witnessed a significant increase in trading activities. Upbit, the nation’s largest crypto exchange, climbed to the second spot in global spot trading volume for July.Photo by Viktor Forgacs on UnsplashPlunges in global trading volumesAccording to an Exchange Review for July 2023 by CCData, a virtual asset data provider, the total global spot trading volumes on centralized exchanges dropped to $515 billion in July, a 10.5% decrease compared to the previous month, marking the second lowest level since 2019. Additionally, derivative trading volumes fell by 12.7% to $1.85 trillion, the second-lowest since December 2020.Experts attribute these declines to increased regulations on cryptocurrencies worldwide, such as legal crackdowns on exchanges like Binance and Coinbase by the US Securities and Exchange Commission.Binance, the world’s largest cryptocurrency exchange, recorded a trading volume of $208 billion with a market share of 40.4% in July, marking a five-month consecutive decline, although it still maintained its title as the largest platform worldwide for crypto spot trading.Coinbase — the largest cryptocurrency exchange in the US — and global exchange OKX also saw a decline in trading volume of 11.6% and 5.75% to $28.6 billion and $29 billion, respectively.Crypto exchanges flourish in KoreaContrarily, the majority of major crypto exchanges in Korea experienced significant growth in trading volume. Upbit’s trading volume skyrocketed by 42.3% to $29.8 billion in July, surpassing Coinbase and OKX for the first time to claim the second spot in global cryptocurrency exchanges behind Binance.Other Korean exchanges also saw remarkable increases in trading volume. Bithumb recorded $6.09 billion, a surge of 27.9%, while Coinone’s volume rose by 4.72% to $1.39 billion.These spikes in trading volume can be accredited to an increased interest in cryptocurrencies and blockchain technology among citizens throughout the country, despite global regulatory challenges impacting the market. As the cryptocurrency industry continues to evolve, Korean exchanges are showing resilience and maintaining their competitive positions on the global stage.

Laos targets crypto operators’ unpaid feesIn a bid to enhance state revenues, Laos has turned its focus to the cryptocurrency sector, revealing that operators in the country owe a total of $20 million in fees. The announcement, reported on Thursday by Chinese state news agency Xinhua News, references information from the Lao People’s Army News.Photo by Alessio Roversi on UnsplashLoss-making mining activityLaos had previously granted authorization to 15 blockchain companies to engage in crypto mining or operate as exchanges as part of a strategy to diversify government income sources. However, Prime Minister Sonexay Siphandone disclosed that two of these companies showed no progress in their operations, while others lagged behind in meeting their financial obligations to the state.It emerged in August that the national electricity supplier, Electricité du Laos, had decided to suspend the supply of energy to crypto miners amid a perfect storm of challenges. Laos has ample hydro electric resources and is a net exporter of electricity. However, a drought this year has challenged it to honor contracts for supply of electricity to the Electricity Generating Authority of Thailand.To deal with this issue, power supply to Laotian crypto miners was suspended. To compound matters, many mining operators have been struggling financially and were unable to pay their bills.Debt reliefSiphandone mentioned that since the government initially set the tax obligations, the overall value of cryptocurrencies has experienced a 50% decline. Consequently, Laos has decided to alleviate the burden on crypto companies by reducing the outstanding balance by an equivalent 50%.Following this decision, the affected companies have commenced the settlement of their fees, and it is anticipated that all outstanding amounts will be fully resolved by the year’s end, according to the country’s Prime Minister. However, he issued a cautionary note, stating that companies failing to make satisfactory progress would face consequences, including the suspension of their operations, imposition of fines or even the revocation of their licenses.Digital transformationIn May, Laos outlined key aspects of its digital transformation strategy, emphasizing the use of digital technology to generate new fiscal revenue, strengthen foreign exchange reserves, control inflation, and promote sustainable economic growth. The move to reduce crypto companies’ tax burdens amid market volatility underscores Laos’ adaptability to the challenges presented by the dynamic cryptocurrency landscape.As part of its digital transformation strategy, the Laotian government signed a cooperation agreement with Singapore’s MetaBank. Partnering with another overseas entity, the country has also relied upon the expertise of Japanese fintech developer Soramitsu with regard to a central bank digital currency (CBDC). Soramitsu has played a pivotal role in enabling the issuance of Laos’ Digital Lao Kip.Early last year, the landlocked Southeast Asian country authorized trading licenses for two crypto platforms. These included Lao Digital Assets Exchange (LDX), a joint venture between Phongsupthavy Group and AIF Group, and Bitqik, a subsidiary company of Simuong Group.